Refund policy

We at Altin Attire want you to love your new clothes! If for any reason you're not completely satisfied, you can return most items within 14 days of receiving them for a full refund in store credit or an exchange (excluding original shipping costs).

What can be returned?

  • Items must be in their original, unused, and unworn condition with all tags attached.
  • Items must be returned in their original packaging, if possible.
  • Sale items or those purchased during promotions might have different return policies. Check the specific offer details for clarification.

How to return an item:

  1. Contact Us: Before sending anything back, reach out to our friendly customer service team through live chat or fill out the return form on our website.
  2. Pack Your Return: Carefully pack the item(s) you wish to return in their original packaging, if possible.
  3. Return Shipping: You're responsible for the cost of returning the item(s) to us. We recommend using a tracked shipping service for peace of mind.
  4. Proof of Return: Keep your proof of postage until your return is processed.

Refunds:

  • Once we receive your returned item(s) and confirm they meet the conditions above, we'll process your refund within 2 business days.
  • Refunds will be issued as store credit to use at Altin Attire.

Exchanges:

  • Want to exchange for a different size or color? Follow the same return process outlined above. Indicate your desired exchange on the online return form.
  • We'll process your exchange once we receive and verify your returned item(s).
  • If the new item costs more, you'll be charged the difference. If it's less expensive, we'll issue you a refund for the difference.
  • If the item you want for exchange is out of stock, you'll receive a full store credit refund.
  • Exchanges can take 7-14 days to complete.

Non-returnable Items:

  • Some items might be non-returnable, like underwear or "as-is" items. These will be clearly marked on the product page.
  • Items without their original tags attached cannot be returned for any reason.

Questions? We're here to help!

If you have any questions about our return and refund policy, please don't hesitate to contact us:

  • Email: altinattire@mail.com
  • Phone: 07874 345579